Shipping & Returns
Due to Covid-19 we are experiencing some delays in production and stock levels. We are doing our best to keep a safe and productive work environment while getting you the parts you want as quickly as possible. That being said, we have been having international packages get stuck in customs and our products have been received by customers much later than intended. So if you are not in the US, we are letting you know that shipping is at your own risk during this time. We understand that this is a hard time for everyone and that many new policies are in place all over the world. I hope all of you can stay safe and happy during these trying times!
We can ship to virtually any address in the world and our shipper of choice is the US Postal Service. Some shipments arrive more quickly than others, so please be prepared to be patient or to pay for Priority Service! Also, please note that if you choose to have your shipment sent without tracking or without insurance, that RipTide is not responsible in any way should the worst happen and a shipment is lost, stolen or damaged en-route.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please either send us an e-mail at [email protected] or give us a call at 805-280-5486 (PST)
Thank you! We appreciate your business!